I have used Leonard's to rebind several Bibles and the work is absolutely top-notch. The quality has always been amazing and the ability to work with custom/personal requests is wonderful. I have recommended Leonard's to others in the past and will continue to do so. I did have an issue with one job and Eric jumped in and took care of it with amazing results! This is all custom work done by hand. To expect perfection every single time is not realistic. It's HOW an issue is handled, IF it should happen, that makes the difference. I give Leonard's the highest marks possible in customer service and satisfaction. My personal favorite is the spindled goatskin. There is nothing else out there like it.